Returns & Exchanges
At Pokonut, we want you to be completely satisfied with your natural skincare journey. If you are not happy with your purchase, we offer a hassle-free 30-day return policy for all our herbal beauty products.
Initiate Request
Contact our support team via email or our website portal within 30 days of receiving your order to start the return process.
Pack Securely
Ensure the product is in its original packaging and include the invoice to help us identify your order quickly.
Ship the Item
Affix the provided return shipping label to your package and drop it off at any authorized courier location.
Receive Refund
Once our quality team inspects the returned item, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing